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Return to shopRETURNS & REFUNDS POLICY
Last Updated: April 14, 2026.
At BABYTOT, our goal is to provide 100% satisfaction to our customers. If you are not completely satisfied with your purchase, we are here to help — subject to the terms below.
1. Return and Exchange Window
BABYTOT offers a 14-Day Return & Exchange Policy from the date of delivery.
- Requests must be raised within 14 days.
- Requests after this period will not be accepted.
2. Acceptance-Based Policy
All returns and exchanges are subject to BABYTOT approval.
- Each request is verified and quality checked.
- BABYTOT reserves the right to accept or reject any request.
- Products not meeting conditions will be declined.
14-Day Return / Exchange Eligible
Limited Return (Only if Defective / Damaged / Wrong Item)
No Return / Exchange Accepted
- Baby Clothing (T-shirts, Dresses, Sets, Rompers, Nightwear, Footwear, etc.)
- Toys & Learning Products
- Baby Accessories (non-hygiene items)
- Baby Gear (Small items, non-installed)
- Feeding Bottles & Feeding Sets
- Teethers & Soothers
- Baby Care & Personal Care Products
- Diapers, Wipes & Hygiene Products
- Baby Food & Nutritional Items
-
These items are non-returnable if opened/used, due to hygiene and safety reasons.
- Baby Furniture
- Nursery Furniture
- Strollers & Large Baby Gear
- Installed Products (once assembled/installed)
- Clearance / Sale Items
-
No return will be accepted after installation or use.
14-Day Return / Exchange Eligible
- Baby Clothing (T-shirts, Dresses, Sets, Rompers, Nightwear, Footwear, etc.)
- Toys & Learning Products
- Baby Accessories (non-hygiene items)
- Baby Gear (Small items, non-installed)
Limited Return (Only if Defective / Damaged / Wrong Item)
- Feeding Bottles & Feeding Sets
- Teethers & Soothers
- Baby Care & Personal Care Products
- Diapers, Wipes & Hygiene Products
- Baby Food & Nutritional Items
-
These items are non-returnable if opened/used, due to hygiene and safety reasons.
No Return / Exchange Accepted
- Baby Furniture
- Nursery Furniture
- Strollers & Large Baby Gear
- Installed Products (once assembled/installed)
- Clearance / Sale Items
-
No return will be accepted after installation or use.
3. Return Collections
To be eligible:
- Product must be unused, unwashed, and undamaged.
- Must be returned with original packaging, tags, accessories & freebies.
- Must include proof of purchase.
- Product should be properly packed to avoid damage during return.
4. Incorrect / Damaged / Missing Items
If you receive:
- Wrong product
- Damaged product
- Missing parts
Report within 48 hours of delivery with:
- Photos/videos
- Order details
After verification, we will offer replacement or refund.
5. Return & Pickup Process
- Email us at Support@babytot.ae
- Share order details + reason + product images
- Once approved:
- Pickup will be arranged, or
- You will be given return instructions
Return pickup availability depends on your location.
6. Exchange Process
- Exchanges are allowed within 14 days for valid reasons
- Size or product exchange is subject to stock availability
- A new order will be created for the exchange
7. Refund Policy
Refunds are processed only after:
- Product is picked up / returned, and
- Quality check is approved.
Refund Details:
- Refund will be issued to the original payment method.
- Processing time: 5–10 business days.
8. Charges and Deductions
- Shipping charges are non-refundable.
- COD charges (if any) are non-refundable.
- Return shipping may be charged unless:
- Item is defective.
- Wrong product delivered.
9. Offers, Combos & Free Products
- If a product bought under an offer or combo is returned:
- The entire combo must be returned.
- Discount benefits or coupon values will not be refunded separately.
10. Important Notes
- Returns without approval will not be accepted.
- BABYTOT is not responsible for incorrect items handed over to courier.
- BABYTOT reserves the right to enable/disable returns on specific offers or products.
- Policy may be updated without prior notice.
At BABYTOT, your satisfaction is our priority. We are committed to providing a smooth and transparent return experience while maintaining the highest standards of product quality and safety.